Terms of use

07. The user may use the iBridge People platform and its services subject to prior acceptance of these general terms and conditions of use.

08. For the client, acceptance of these general terms and conditions of use is formalised by acceptance of the quotation for a service that is carried out in whole or in part on the iBridge People platform. For interpreters who work directly for iBridge People, acceptance of these general terms and conditions of use is formalised by acceptance of the order form for a service that is carried out wholly or partly on the iBridge People platform. For interpreters who work through an interpreting agency, acceptance of these general terms of use is formalised by acceptance of the order form issued by the said agency for a service that is carried out in whole or in part on the iBridge People platform.
Furthermore, for all users, including interpreters, acceptance of these general terms and conditions of use is formalised by a checkbox on the homepage of a conference on the iBridge People platform, indicating “I have read and accept the general terms and conditions of use of the iBridge People platform”, after having consulted all of these terms and conditions. This ticked box constitutes proof that the user has read the aforementioned provisions and is deemed to have accepted them.

09. By accepting the general terms and conditions of use, the user declares :

• that he/she is aware that the services are provided remotely or on site, via an Internet platform;
• that he/she is aware of the conditions under which the iBridge People platform operates;
• that he/she has all the necessary technical skills and equipment to access and use the iBridge People platform in optimal conditions;
• have ensured that all necessary technical requirements have been met;
• have obtained from the client or agency all necessary, complete and up-to-date information to use the services of the iBridge People platform.

10. IBridge People reserves the right to make any changes to these general conditions that it deems necessary and useful.

11. The general terms and conditions of use linked from the iBridge People platform take precedence over any printed version of an earlier date.

12. The user can access the previous and archived general terms and conditions by sending a request by e-mail to the address: ibp@ibridgepeople.com.

13. Any use of the iBridge People platform by the user after the changes to the general terms and conditions of use is deemed to be acceptance of the new general terms and conditions.

21. Access to the iBridge People platform and its services is reserved for professional use, which requires adequate equipment, a sufficient connection and a good knowledge of one’s own equipment and the functioning of the platform.

22. The interpreting agency must be aware of the constraints of remote services and make them known to their client, interpreters and any other legal or natural person using the iBridge People platform. It must therefore know and make known the conditions necessary for a good service.

23. Force majeure is an unforeseeable, irresistible event, external and insurmountable by definition, which makes it impossible to perform a service, such as a natural event (storm, flood, earthquake), a strike or a systemic fault (power cut, internet cut, interruption of telephone lines, disruptions of any kind in connections). These are exceptional circumstances which disrupt the performance of a service or which contribute, in whole or in part, to the occurrence of damage.

24. First characteristic of force majeure: irresistibility or insurmountability
The irresistibility of the event means that its effects cannot reasonably be avoided. Performance must not simply have become onerous or difficult, it must have become impossible.

25. Second characteristic: unforeseeability
The event must be unforeseeable at the time of conclusion of the contract. This character automatically leads to non-performance of the contract. Cases of force majeure which would prevent the proper performance of a service are by nature unforeseeable. All necessary means to reduce, minimise or avoid unforeseeability shall be used, with an obligation of means.

26. External or internal nature of force majeure
The event claimed to be force majeure is external to iBridge People, i.e. beyond its control. The interruption or disruption of the service preventing the proper execution of the service is beyond the control of iBridge People. However, certain cases of force majeure do not rely on external factors, such as the illness or discomfort of a member of staff, a technician or an interpreter that would prevent or disrupt a service.

27. As soon as the criteria for force majeure are met, any impediments due to force majeure shall be exonerated and shall release iBridge People from any liability in the event of non-performance of the service. The client, the agency, the users and the interpreters are aware of the benefits of digital technology and the possibilities offered by the Internet. They also accept the complex nature and disruption inherent in this technology.

28. Interruptions or disruption of connections: by their nature, connections between users and iBridge People servers may be interrupted for all or some of the users, affecting all or some of the services (simultaneous interpretation, written chat, camera sharing, document sharing, recordings, etc.).

29. Server disruptions or failures: servers are both physical and logical machines that can be subject to failures and breakdowns of various kinds. The iBridge People services have established redundancies and failure resilience systems that allow most problems to be overcome without the users feeling the consequences. Nevertheless, the case of a partial or complete breakdown of one or more servers cannot be ruled out, as it can never be anticipated.

30. Telephone link and WebRTC: telephone systems (GSM, PSTN or SIP) and WebRTC are resilient communication systems. Internet and telephone providers are very efficient. Nevertheless, a systemic breakdown cannot be ruled out, despite all the efforts made by iBridge People.

31. If a service is interrupted or rendered impossible by force majeure, which may cause damage to the end client, the interpreting agency or the interpreters, a distinction shall be made as to whether the impediment is temporary or permanent.

32. Temporary event: if the event preventing the performance of the service is temporary, then the conference shall be suspended for the time needed to re-establish the proper conditions of the service and the service shall resume as soon as the event is overcome. Example: major disruption of networks, communications or servers, which can be overcome within a reasonable period of time to continue the conference.

33. Definitive event: if the event preventing the performance of the service is definitive, then the conference will be suspended on an ad hoc basis. In this case, it will be postponed to a later date, to be agreed between the parties involved (client, users, agency, interpreters and iBridge People). Example: major disruption of networks, communications or servers resulting in the interruption of communications or making them incompatible with the proper holding of a meeting. In this case, iBridge People undertakes to provide the same service a second time at no additional cost. No costs, compensation or reparation will be due to the various parties: client, users, agency or interpreters.

34. The iBridge People platform makes every effort to ensure that users have a pleasant experience with this simultaneous interpretation system. It is committed to an obligation of means.

36. Access to the iBridge People platform and its services is reserved exclusively for professional use by users who have received prior authorisation to access the platform from the client who has communicated to them the connection links enabling them to participate in the meeting remotely or on site.

37. The main service of the platform is the holding of remote meetings and on-site conferences with simultaneous interpretation of exchanges between participants. These meetings and conferences are offered via a web application “IBridge People Audiodesk” available on PC, Mac, Linux, iphone and Android, with a multimedia window allowing the camera to be placed, documents/screens to be shared, access to a chat, etc. The multimedia window is only available on PC.

38. There are also paid options that the customer can subscribe to, such as voice channel recording, video recording, transcription or conference coordination.

39. The iBridge People platform is accessible in Saas mode, i.e. accessible via the Internet.

40. The online services are hosted on IBridge People servers or outsourced to a service provider designated by IBridge People with the highest levels of guarantee and security. Unless otherwise agreed, SaaS services do not include the provision of media to the user.

41. The iBridge People platform and associated services are hosted in France.

42. IBridge People reserves the right to add to or change the iBridge People platform and the services available on it at any time in accordance with technological developments, technical requirements and applicable regulations or at the discretion of IBridge People.

43. Access to the iBridge People platform is restricted to business use, to users who have been authorised by the customer who has accepted the general terms and conditions of SaaS services and has subscribed to the services of the iBridge People platform.

44. As soon as the customer’s subscription has been validated by IBridge People, the user can access the platform’s services, including remote meetings and on-site conferences, via the connection links provided by the customer.

45. These connection links communicated by the client to the user are strictly confidential.

46. IBridge People reserves the right to request the customer to modify or change all or part of the login links provided to the user.

47. The user will then be able to connect to the remote meeting or on-site conference without any further installation, except for the installation of the mobile application for access to the iBridge People platform via a smartphone or tablet.

48. Any user not authorised by the customer is prohibited from accessing the services of the iBridge People platform. Such access will be considered as fraudulent access within the meaning of the provisions of the Penal Code.

49. If an unauthorised user inadvertently gains access to the platform, the user undertakes to inform the iBridge People platform publisher by e-mail at (.) . The user shall consider all data that he/she becomes aware of through such access to the platform to be confidential data and therefore undertakes not to disclose such data.

50. The service is accessible as far as possible and subject to maintenance operations, 24 hours a day, 7 days a week.

51. The user may use the services offered on the iBridge People platform subject to the following prerequisites

• they are of legal age on the day of registration ;
• they have the legal capacity to enter into commitments under these general terms and conditions;
• have the appropriate computer equipment to access the iBridge People platform (computer, tablet, smartphone and compatible operating software versions);
• to have been authorised to do so by a client beforehand;
• accept these general terms and conditions of use.

52. The content of the iBridge People platform, the general structure, as well as the software, texts, images (animated or not), photographs, know-how and all other elements that make up the iBridge People platform are the exclusive property of IBridge People or of third parties who have granted a licence.

53. The present general terms of use do not imply any transfer of intellectual property rights of any kind to the elements belonging to IBridge People or to its beneficiaries, such as sounds, photographs, images, literary texts, artistic works, software, brands, graphic charters, logos, etc., for the benefit of the user.

54. The user is prohibited from modifying, copying, reproducing, downloading, disseminating, transmitting, commercially exploiting and/or distributing in any way whatsoever the services, the pages of the iBridge People platform, or the computer codes of the elements making up the services and the iBridge People platform.

55. Any reproduction and/or representation, in whole or in part, of any of these rights, without the express authorisation of IBridge People, is prohibited and would constitute an infringement liable to engage the civil and criminal liability of the infringer.

56. Consequently, the user is forbidden to take any action that may directly or indirectly infringe the intellectual property rights of IBridge People.

57. The same applies to the databases appearing, where applicable, on the iBridge People platform which are protected by the articles of the Intellectual Property Code.

58. The distinctive signs of IBridge People, such as domain names, brands, names and logos appearing on the iBridge People platform are protected by the Intellectual Property Code. Any total or partial reproduction of these distinctive signs from the elements of the iBridge People platform without the express authorisation of IBridge People is therefore prohibited under the Intellectual Property Code.

59. 59. Only use in accordance with the intended purpose of this platform is permitted.

60. Any other use not expressly authorised in writing and in advance by IBridge People is prohibited and constitutes an infringement.

61. IBridge People grants the user a simple right to use the iBridge People platform after prior authorisation by the customer. This right is revocable, non-exclusive and worldwide and subject to payment of the price by the customer. It is intended for professional use under the conditions set out herein.
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